1. Introduction
Welcome to Couplexperiences . We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://couplexperiences.com/, purchase our products, subscribe to our newsletter, or otherwise interact with us.
By accessing or using the Site, or by providing us with your personal data, you agree to the processing described in this Privacy Policy.
2. Data protection principles
We comply with applicable data protection laws — including the GDPR and e‑Privacy rules — and adhere to the following principles when processing your personal data:
Lawfulness, fairness and transparency: we process your data lawfully, fairly and transparently.
Purpose limitation: we collect personal data only for specified, explicit, and legitimate purposes.
Data minimisation: we collect and process only the data necessary for the purposes.
Accuracy: we keep personal data accurate and up to date.
Storage limitation: we retain personal data no longer than necessary.
Integrity and confidentiality: we process personal data securely.
Accountability: we are responsible for and can demonstrate compliance with these principles.
3. What personal data we collect and why
We may collect and process the following categories of personal data:
Contact information: name, email address, postal address, telephone number when you place an order, subscribe to our newsletter, or contact us.
Account and transaction information: order details, payment information (via third-party payment processors), shipping and billing addresses.
Technical and usage information: IP address, browser type and version, operating system, device identifiers, referral URL, pages visited, time and date stamps, clickstream data collected via cookies and similar technologies.
Communications data: correspondence and messages between you and us, including customer service queries.
Marketing and preference data: if you opt-in, your communication and marketing preferences.
Purposes of processing
We use your personal data to:
Provide products and services, process payments, and fulfill orders.
Manage your account, shipping, and billing details.
Respond to inquiries and provide customer support.
Monitor and analyze Site usage to improve our services.
Send marketing communications if you have opted in.
Comply with legal obligations and protect our rights.
Legal bases for processing (under GDPR)
We rely on one or more of the following legal bases:
Consent: when you have given explicit consent.
Contractual necessity: to perform a contract with you.
Legal obligation: to comply with the law.
Legitimate interests: for purposes such as improving Site performance or preventing fraud, where your rights do not override our interests.
4. Cookies and similar technologies
We use cookies and similar technologies to improve your experience, monitor Site performance, and personalize content. You can disable cookies via your browser settings; however, this may affect your ability to use certain parts of the Site. For detailed information, refer to our Cookie Policy.
5. Disclosure of your personal data
We may share personal data with:
Service providers, payment processors, shipping companies, and IT providers.
Affiliates or other companies in our corporate group.
Legal or regulatory authorities where required.
Third parties for marketing or other purposes, only with your consent.
6. International transfers of personal data
We may transfer personal data outside the European Economic Area (EEA). We ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.
7. Data retention
We retain personal data only as long as necessary to fulfill purposes or comply with legal obligations. When no longer needed, data is securely deleted or anonymized.
8. Your rights under data protection laws
You have rights under applicable data protection laws, including the GDPR:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase your data (“right to be forgotten”).
Restrict or object to processing.
Data portability: receive your data in a structured, machine-readable format.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at the details below.
9. Security of your personal data
We implement appropriate security measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children’s privacy
Our Site is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe your child has provided data, please contact us to delete it.
11. Changes to this Privacy Policy
We may update this Privacy Policy. Updates will be reflected in the “Last updated” date. Review periodically to stay informed.
12. Contact us
For questions or to exercise your rights, contact:
Email: couplexperiences.it@gmail.com
Company: Couplexperiences